How refunds, cancellations, and billing disputes are handled for QbiTrack services.
Effective Date: June 12, 2026.
This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, subscription terminations, billing disputes, and related matters for services provided by QbiTrack, a service operated by Qbit Cloud IT ("QbiTrack," "we," "our," or "us").
By purchasing or using any QbiTrack service, you agree to this Policy in addition to our Terms of Service and Privacy Policy.
QbiTrack provides subscription-based services that may include:
Subscription fees are charged according to the selected plan and billing cycle.
Customers may cancel their subscription at any time. Cancellation requests may be submitted through customer account settings (if available), email to support@qbitrack.com, or official support channels.
Cancellation will stop future subscription renewals but will not automatically generate a refund unless specifically permitted under this Policy.
Unless otherwise stated in a custom agreement, access to paid services will continue until the end of the current billing period.
QbiTrack offers a 7-Day Money-Back Guarantee for first-time customers purchasing a subscription directly from QbiTrack.
To qualify:
If approved, the applicable subscription fee paid for the initial purchase will be refunded to the original payment method whenever reasonably possible.
The following products and services are generally non-refundable:
Once such services have been delivered, performed, provisioned, or initiated, no refund obligation shall apply except where required by applicable law.
Subscription plans may renew automatically according to the selected billing cycle. Customers are responsible for cancelling subscriptions before the next renewal date if they do not wish to continue using the Services.
Renewal charges are generally non-refundable because infrastructure resources are reserved and allocated immediately upon renewal.
QbiTrack provides technical infrastructure and tracking services. Refunds will not be issued solely because:
QbiTrack does not guarantee specific marketing, advertising, or business outcomes.
Refunds will generally not be granted due to issues caused by third-party services, including but not limited to:
We reserve the right to deny refund requests where we reasonably determine that fraudulent activity has occurred, services were intentionally abused, multiple refund requests have been submitted across accounts, false information was provided, or the request violates our Terms of Service.
Any attempt to exploit the refund process may result in suspension or permanent termination of services.
Before initiating a chargeback or payment dispute, customers are encouraged to contact our support team so we may attempt to resolve the issue.
If a chargeback is initiated: services may be suspended during the investigation, access to customer accounts may be restricted, outstanding balances may become immediately due, and future purchases may be restricted.
We reserve all rights to contest fraudulent or invalid chargebacks.
No refund will be issued if services are suspended or terminated due to: violation of the Terms of Service, fraudulent activity, abuse of platform resources, illegal activities, security-related concerns, failure to comply with applicable laws, or non-payment.
In limited situations, QbiTrack may provide partial or full refunds at its sole discretion. Examples may include: duplicate payments, billing errors caused by QbiTrack, accidental double charges, or technical provisioning failures directly caused by QbiTrack.
Any discretionary refund does not create an obligation to provide future refunds under similar circumstances.
Approved refunds are typically initiated within fourteen (14) business days after approval. Actual receipt of funds depends on payment providers, banks, card issuers, and financial institutions.
QbiTrack is not responsible for delays caused by third-party payment systems.
QbiTrack may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on our website and become effective upon publication unless otherwise stated.
Continued use of our Services after such updates constitutes acceptance of the revised Policy.
For cancellation requests, refund requests, or billing inquiries, please contact:
QbiTrack – A Service of Qbit Cloud IT
Support Email: support@qbitrack.com
General Email: info@qbitrack.com
Phone: +880 1911-510015
Website: https://qbitcloudit.com
Country: Bangladesh
We reply within 2 hours, even on weekends. Tell us about your current tracking setup and what you'd like to improve.
